Shipping Policy

‌Effective Date: October 1, 2026‌

At MD RUN, the outdoor small goods brand built for the everyday explorer, we know the excitement of prepping for your next quick sunrise hike, backyard campfire, or spontaneous roadside picnic under the stars — and nothing should slow you down from grabbing the go-to outdoor essentials that will become your trip favorites. This official shipping policy outlines all our order processing, delivery, and post-shipment rules for purchases made on our official website www.mdrunfr.com, to help you track your order smoothly and receive your new gear in time for your upcoming adventures.

If you have any questions about your shipment, order status, or related policies, you can reach our dedicated customer support team through the below official contact channels anytime:

Company Name: MD RUN
Website: www.mdrunfr.com
Contact Email: [email protected]
Contact Address: 110 Avenue de la Marne, 56000 Vannes, France
Contact Phone: +33 2 97 40 13 66

1. Order Processing Timeline

Once you complete your payment for any items from our new arrivals collection, best-selling outdoor picks or our popular collapsible bucket, our warehouse team will start processing your order within 24 business hours. All orders go through a double-check process: our staff will verify that every product you ordered is in perfect unused condition, pack it with shockproof protective material to avoid any damage during transit, and attach your full order details on the package label before handover to our partnered logistics providers.

Please note that order processing does not include public holidays and weekends. During peak promotion periods when limited stock is moving fast as many popular items are almost gone, processing time may be extended to a maximum of 2 business days, and we will send you a real-time notification via your registered email to keep you updated on the status.

2. Shipping Coverage & Delivery Options

We currently provide delivery services covering all regions across metropolitan France, with two optional shipping solutions for you to choose from at checkout:

‌Standard Free Shipping‌: All orders with a total value over 40 EUR automatically qualify for our free standard shipping service. The estimated delivery time is 3 to 7 business days from the date your order leaves our warehouse. For orders under 40 EUR, a flat 3.99 EUR standard shipping fee will be applied at checkout.
‌Express Shipping‌: If you need your outdoor essentials urgently for a pre-planned weekend adventure, you can select our paid express shipping option at checkout, which costs 9.99 EUR for all eligible addresses. Orders placed before 12:00 PM on business days will be dispatched the same day, with guaranteed delivery within 1 to 3 business days.

For customers located in remote island or mountain areas of France, the estimated delivery time may add 1 to 2 extra business days due to special logistics arrangements, and our customer service team will notify you in advance if any extra delay is expected after you place the order.

3. Shipment Tracking & Delivery Notes

Once your order is dispatched from our warehouse, we will immediately send you a confirmation email with a full tracking number and a direct access link to track your parcel’s real-time location on our partner logistics platform. You can also view the latest shipment status anytime in the “My Orders” section of your MD RUN account on www.mdrunfr.com.

Please make sure you fill in an accurate, detailed delivery address and a valid contact phone number when checking out, to avoid failed delivery caused by incorrect address information. Our logistics courier will contact you in advance via phone or SMS before delivery. If you are not available to receive the parcel at the scheduled time, you can reschedule the delivery time or choose to pick up your parcel at the nearest designated pickup point through the tracking page.

When you sign for your parcel, we kindly suggest you check the outer package carefully for any obvious signs of damage before confirming receipt. If you find the package is severely crushed or opened, you can refuse to sign for it and contact our customer support immediately, and we will arrange a re-delivery or corresponding follow-up solution for you at no extra cost.

4. Shipping Exceptions & Support

If your parcel shows no updated tracking information for more than 10 business days after dispatch, or the system marks it as lost during transit, please contact our support team as soon as possible. We will launch a full investigation with the logistics provider immediately, and once the loss is confirmed, we will arrange a full re-shipment of your original order items for free, or assist you to select other equal-value items from our new collection as replacement as you prefer.

We are not responsible for delivery delays caused by extreme weather conditions, local transportation restrictions or other force majeure situations outside our reasonable control, but our team will keep you updated with the latest progress at every step and work with the logistics side to minimize the delay as much as possible.

At MD RUN, we are committed to making sure your small, reliable outdoor items that will become your trip favorites get to you safely and quickly, so you can spend less time waiting for parcels and more time enjoying those perfect casual outdoor moments you love.